Shipping + Returns
ALL SALE ITEMS ARE FINAL SALE NO MATTER IF YOU PURCHASED IN STORE OR ONLINE. NO EXCEPTIONS.
Shipping Policy
Shipping is available in the U.S. and internationally. For U.S. purchases, we charge a flat rate $7.95 fee for purchases under $100 unless we are running a promotion. Shipping is free for purchases over $100. Items are shipped via USPS or UPS using the cheapest option. We process and ship packages within 3 business days of purchase (usually sooner).
If you need a package expedited, please email us at info@shopsusanna.com and we can do our best to accommodate you! For international packages, we charge whatever the USPS Priority Mail International price is that is given to us by our Shopify shipping site. We are not responsible for any customs fees or taxes associated with your purchase. If you have any questions, please email us at info@shopsusanna.com. Susanna, Inc is not responsible for any lost or stolen packages.
Return Policy
2024 Holiday Return Policy
Items purchased between November 15 - December 24, 2024 in-store or online that are accompanied with a gift receipt may be returned for store credit or exchange by January 30, 2025. Any holiday gifts brought back after January 30, 2025 will not be able to be returned.
In Store Return Policy
Items purchased at our Cambridge or Jamaica Plain stores must be returned within 7 days (with original tags and receipt) for money back or within 30 days for store credit. ALL SALE ITEMS ARE FINAL SALE.
Online Return Policy
Our online return policy is different than our in-store policy as we understand that customers have purchased an item without trying it on first. If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return. If you have any questions about items before purchase, please call or text 617-492-0334 (Cambridge) or 617-945-6880 (JP) during business hours and we can assist you.
Susanna, Inc accepts returns for REFUND on FULL PRICE items provided that the items are returned within 14 days of the date of delivery. Susanna accepts returns for STORE CREDIT on FULL PRICE items within 15 to 30 days of delivery date. All returned merchandise must be unworn, unused and in original condition with original tags attached. Please include your printed order page (provided in your package) with your return.
Once we receive your returned merchandise, your return will be processed within 5 business days. All refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.
Return options:
In-store
You can return merchandise IN-PERSON to either of our store locations.
By Mail
Prepaid Label
You can process a return via our website to receive a prepaid shipping label to be printed at home. Susanna charges an $8.95 return shipping fee, which will be deducted from your refund or store credit. Begin a return by creating or logging into your customer account.
Your own method
If you wish to handle return shipping on your own, you may mail the items back to:
Susanna
683 Centre St.
Jamaica Plain, MA 02130
We DO NOT reimburse the cost of return shipping.
For shipping carriers/methods, we recommend using the most inexpensive option that provides a tracking number. In the event that any return packages are lost, stolen, or mishandled, Susanna cannot take any responsibility for reimbursement or compensation.
Please note that Susanna, Inc reserves the right to refuse any return that does not meet the above criteria.
If you have any questions, you can email us at info@shopsusanna.com
