ORDERING

Where can I view your merchandise to order?

You can visit us in-store, through our videos on Facebook or YouTube, on our website or from photos posted on Facebook and Instagram.

How do I order directly from you?

​If you found something you would like to order, you can call, email or text the store. You can also message us on Facebook or Instagram.

How do I know which size and color to order?

​If you don’t know your size or can’t figure out the color, we work directly with you to determine what size we think you are. We do our best to describe color and will even text/email you photos of the colors with descriptions to help you decide!

SHIPPING

Where do you ship?

W​e ship anywhere in the U.S via USPS.

What are your shipping charges?

​Shipping is FREE unless you need a package expedited or to do a return.

How long does it take for me to receive a package that isn’t expedited?

​Depending on your location, packages will arrive between 2-7 business days. We can let you know the expected delivery date before a package goes out.

Do you pay to ship back returns?

​We do our best to work with you beforehand to reduce the amount of returning you will have to do. Because of that, customers are responsible for return shipping.

RETURNS

What is the return policy?

Up to 7 days for a full refund, up to 30 days for a store credit or exchange. For online orders, please reach out to us via call/text/email before you send back a return so we can make appropriate arrangements.

Do you allow extra time for returns?

Yes, but it needs to be approved by owner or manager beforehand.

Do you allow returns on sale merchandise?

No, sale items are final sale.

CAMBRIDGE

1776 MASSACHUSETTS AVE.
CAMBRIDGE, MA 02140

Google Maps

(617) 492-0334

info@shopsusanna.com

BOSTON

683 CENTRE ST.
JAMAICA PLAIN, MA 02130

Google Maps

(617) 945-6880

info@shopsusanna.com

HOURS OF OPERATION

MON: 10 – 6 (Cambridge Only)
TUES – SAT: 10-6
SUN: 12 – 5

Hours vary during holidays.
Check our Facebook for updates.

Copyright 2019 Susanna