FAQ’s

ORDERING

Where can I view your merchandise to order?

You can visit us in-store, through our videos on Facebook or YouTube, on our website or from photos posted on Facebook and Instagram.

How do I order directly from you?

​If you found something you would like to order, you can call, email or text the store. You can also message us on Facebook or Instagram.

How do I know which size and color to order?

​If you don’t know your size or can’t figure out the color, we work directly with you to determine what size we think you are. We do our best to describe color and will even text/email you photos of the colors with descriptions to help you decide!

SHIPPING

Where do you ship?

W​e ship anywhere in the U.S via USPS. If you need something sent internationally, please email us at info@shopsusanna.com

What are your shipping charges?

​Shipping is $5 flat rate for U.S. orders under $150 and FREE for orders over $150 (unless you need a package expedited).

How long does it take for me to receive a package that isn’t expedited?

​Depending on your location, packages will arrive between 2-7 business days. We send along tracking information via email when a package goes out so you can see estimated delivery times.

Do you pay to ship back returns?

​We do our best to work with you beforehand to reduce the amount of returning you will have to do. Because of that, customers are responsible for return shipping. *Please note: There are no returns on sale merchandise.

CAMBRIDGE

1776 MASSACHUSETTS AVE.
CAMBRIDGE, MA 02140

Google Maps

(617) 492-0334

info@shopsusanna.com

BOSTON

683 CENTRE ST.
JAMAICA PLAIN, MA 02130

Google Maps

(617) 945-6880

info@shopsusanna.com

HOURS OF OPERATION

We are TEMPORARILY closed for in-store shopping

until January 25, 2022 but are still open online and behind the scenes.

If you need anything, please call/text/email Tuesday – Saturday and will

assist you as soon as we can! Thank you for your understanding.

Check back here for updates on our reopening!

Check our Facebook for updates.

Copyright 2019 Susanna